- EXCHANGES. We allow exchanges only. We do not allow returns for refund. For items purchased online, exchanges are accepted within 14 days of the delivery date. To initiate an exchange, please contact us at liv@pinkpartycompany.com to obtain a return authorization. Be sure to include the item's order number and your reason for the exchange. Exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your exchange to be processed once we receive your item.
- RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
- ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
- CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
- FORM OF PAYMENT. Refunds, if issued, will be issued as store credit minus shipping and handling fees unless otherwise stated.
- RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 15% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: All. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.
If you have any questions about this return policy, please contact us at pinkpartycompany@gmail.com
